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Online & Phone Counselling

Online and phone counselling have the same values and principles as face-to-face counselling.  But instead of meeting in one room, we hold the sessions from our own separate locations using phones or Zoom™ video software. This means counselling is more accessible, and you will be able to take part in sessions from the comfort of your own space.

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How I can help

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I have been delivering online and phone counselling regularly for some years. The confidentiality and security of your counselling remains central. I will be able to discuss this with you when we first talk, so that you can get the most out of this process. It helps to treat these sessions the same as any other appointment.

When I meet with people online/by phone, I am always in a private room by myself for the entirety of the session – there will be no-one else there. My computer and phone are not used by anyone else, and both are protected by regular security measures.


If you’ve never used video-calls before, I’d be happy to help you with this – just let me know! Please feel encouraged to discuss any questions you have – I can support you with this if needed.

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Have a safe private space to talk. Close the door on any noise, arrange for no-one to interrupt you, and turn off other devices. It doesn’t have to be the same place each time – as long as you feel safe and undisturbed.

Allow yourself a little time before and after the session. Think of this as your waiting room: a few moments when you can quietly step out from everyday life, and notice yourself again; and then after the session, some time to reflect, and wonder what the rest of the day might bring. It only needs to be a few minutes.

In face-to-face communication we pick up information from facial expressions and body language... this may be less obvious particularly when on the phone, but also sometimes on a video call... so I'll make sure that you know I'm listening and responding.

On the other hand, some clients have said that they prefer talking with me on the phone, because they don’t have to worry about my response – they know I’m listening, and that’s enough.

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Feeling prepared

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